Return Label Weight Optimization

Minimize label costs for oversized items that are registered for return.

Overview

Save costs on return shipping by splitting return labels based on product tags that identify bulky items requiring additional return labels. The feature can be configured to generate multiple labels for a group of products based on weight, or to generate an additional label for single products.

Shopify retailers can opt to configure this feature based on the number of outbound labels originally used to ship the items selected for return (that is: return labels generated equals the number of outbound labels for the order fulfillment).

The additional labels generated are displayed and available for download on the confirmation page of the Returns Portal. The additional labels generated can also be accessed by your customer service agents in the return tracking details in the parcelLab App.

Additional label in the Returns Portal

Returns Portal confirmation page displaying additional return label after return weight optimization

Return documents in the parcelLab App

Return tracking details page containing all return documents, including labels, provided to your Returns Portal users.

Key Benefits

This feature automatically splits shipments into smaller, cost-effective packages based on product tags, ensuring that your shipping costs are minimized by generating multiple labels for oversized items that are registered for return.

This supports optimization of your returns shipping process by avoiding higher costs associated with returning bulky packages, especially for retailers in the U.S. shipping larger items (for example: furniture or sports equipment).

Configuring the Return Label Weight Optimization Feature

The following sections describe the configuration required for optimizing returns label generation by weight.

Customer Requirements

For the feature to work, you need to provide the following:

• For configuring this at the item level:

  • The product tag that identifies which products should always receive a separate label per single quantity registered for return

• For configuring this based on the weight of the return shipment:

  • The product tags that identify products requiring multiple labels per single quantity registered for return

  • The number of labels that should be generated

Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section.