Split Returns

Enable split returns when registering items for return to prevent mixed returns and frictions in your overall returns process.

Overview

parcelLab’s Split Returns feature enables the routing of items to different warehouses when they are registered for return. The returns process will split in the beginning to prevent frictions and mixed returns.

The Split Returns feature enables single orders to be split into multiple returns, in cases where items need to be returned to different warehouses (for example: if an order was sourced from multiple warehouses) or require different return methods (for example: parcel delivery for smaller items and two-man handling for bulky items).

Returns Portal login page for an order consisting of multiple deliveries

In cases where items need to be returned to different warehouses, the process of registering a return is as follows:

1. On the Returns Portal login page, users enter their order number and email address to log in. If a split return is required, the user will be prompted to select which delivery in their order that they want to register for return.

2. Proceed with registering the return for the selected delivery (that is: selecting a return reason, compensation method, and downloading the return label).

3. On the confirmation page, your customers can opt to register another return for an item in that order, which directs them back to the login page to select the next item to return. Users will receive one return label per return parcel.

Key Benefits

An order can have multiple articles from different vendors and warehouses. In cases where items might need to go back to specific warehouses, users would need different labels for each return parcel. Using split returns from the point of return registration enables a smoother end-user experience for your customers when using the Returns Portal and reduces frictions and mixed returns in your warehouses.

Configuring the Split Returns Feature

The following sections describe the configuration required for the Split Returns feature.

Customer Requirements

For the feature to work, you need to provide the following:

• The article attribute that requires split returns (for example: productCategory=electronics).

• The warehouse addresses that each type of product needs to be routed to.

Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section.