Feedback Report

The Feedback report provides an overview of your customers' feedback regarding the delivery process and communications received.

Use Case

Using this report, you can view information about voting on both your communication and shipment.

Net Promoter Score (NPS) data will only be displayed if you have activated the NPS Survey feature.

Feedback Report Features

This report is based on the survey data received. It contains data for the last two years.

The top-level row shows the core metrics of this report and the date the report was last refreshed above it. This gives you an overview of your customer satisfaction for your shops, including the total number of votes received and overall satisfaction rate for the current period. It can be compared against a fixed previous period, which is based on the current period selected (for example: if the current period selected is 30 days, then the previous period used will be the previous 30 days from the current period).

More detailed charts are included in the Feedback report to help you measure customer satisfaction with your communications and delivery service.

Check out the parcelLab guides

For further information on using the report and metrics, see our user guide documentation.