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Returns Portal Configuration

Configure a Returns Portal in your shop that provides a streamlined returns process for your customers.

Setting Up the Returns Portal

The following instructions explain the basics of setting up the Returns Portal and how you can customize the data settings and style of the widget in three easy steps.

1

Add the snippet to your website

  • Create an empty landing page, for example: at /returns-portal.

  • Copy the Returns Portal snippet and paste it somewhere in the <body /> (not the <head />) of your page where you want the Returns Portal to be displayed.

2

Modify the data settings

  • Update the data settings for the Returns Portal plugin and change any default settings where necessary.

3

Styling and other configurations

  • Edit the CSS styling (for Returns Portal v1) or configure advanced settings (for Returns Portal v2).

Alternatively, as an add-on to the base platform, we can host the Returns Portal for you. The widget will then be implemented on a page that can be styled according to your shop or brand’s design guidelines.

For further information please contact your parcelLab representative.

For full setup instructions, please refer to the following pages:

  • Returns Portal v1 configuration

Returns Portal v1

  • Returns Portal v2 configuration

Returns Portal v2

Supported Languages

The Returns Portal is available with default translations in the following languages. Dates and timestamps are automatically formatted according to the configured country and language for your Returns Portal.

List of supported languages

  • Albanian

  • Bosnian

  • Bulgarian

  • Chinese (simplified)

  • Croatian

  • Czech

  • Danish

  • Dutch

  • English (UK)

  • English (US)

  • Estonian

  • Finnish

  • French

  • German

  • German (formal)

  • Greek

  • Hungarian

  • Italian

  • Japanese

  • Korean

  • Latvian

  • Lithuanian

  • Norwegian

  • Polish

  • Portuguese

  • Romanian (formal)

  • Serbian (Latin)

  • Slovak

  • Slovenian

  • Spanish

  • Swedish

  • Turkish

To modify any of the default translations used in your Returns Portal, please contact your parcelLab representative.

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