Status Model

The parcelLab platform operates with a status model containing codes that are mapped to each tracking update.

Status Codes

Every update is mapped to a status code. Not every status code directly relates to a scan event by the carrier but can also be caused by a change in product code or other base data of the delivery, or the lack of expected scans.

The status codes available are described in the following table.

Code	Description
InternalStatus	The internal status.
Ignore	A note (not shown to recipient).
Pending	No tracking information available yet.
OrderProcessed	The order has been processed.
PickUpScheduled	The goods are being processed for pickup.
PickUpPlanned	The goods will be handed over to the logistics company at the latest by the defined time.
Upgrade	The goods are being finished and personalized.
InboundScan	The goods have been sent.
InterimHaul	The goods are on their way.
InTransit	The goods are on their way.
CustomsIn	The goods have entered customs for processing.
CustomsReleased	The goods have been processed and released from customs.
ExportHub	The goods are being processed for export into the destination country.
ImportHub	The goods have arrived in the destination country.
Scheduled	An appointment to make the delivery has been made.
DestinationDeliveryCenter	The goods have arrived in the destination region.
DestinationDeliveryDepot	The goods are being prepared for delivery.
OutForDelivery	The goods will be delivered today.
Rerouted	The goods have been rerouted.
FailedAttemptFirst	The goods could not be delivered.
FailedAttemptSecond	The goods could not be delivered on the second delivery attempt.
FailedAttemptFinal	The goods could not be delivered on the final delivery attempt.
Return	The goods are being returned to the consigner.
ReturnWarning	The goods must be collected as soon as possible.
Stored	The goods are being stored temporarily.
PickupReadyToday	The goods are ready for collection.
PickupReadyNextDay	The goods will be ready for collection on the next working day.
PartiallyDelivered	The goods have been partially delivered.
Delivered	The goods have been successfully delivered. See the list of possible delivery location codes.
Exception	An exception has occurred. See the list of possible exception reasons.
Cancelled	The order has been cancelled.
None	There is no matching for that status.

Exception Reasons

The reasons available for the Exception status code are described in the following table.

Reason	Description
AddressIssue	The address could not be found.
ContactIssue	The delivery was delayed due to missing or incorrect contact information.
CustomerRefusal	The delivery was rejected by the recipient.
Customs	There was problem with the customs clearance process.
Damaged	The packaging or goods were damaged.
DeliveryPayment	The delivery required cash on delivery but was not paid.
Destroyed	The package was physically destroyed, damaged beyond repair or disposed of.
Exception	There was an issue with the delivery and it could not be performed.
FailedAttempt	The carrier tried to reach the recipient unsuccessfully.
ForceMajeure	The delivery could not be performed due to unforeseen circumstances (for example: severe weather conditions).
IdentFailed	The delivery required identification from the recipient but they could not be verified.
ItemsMissing	Not all listed items were found.
LackSpace	The delivery could not be loaded onto the truck.
Lost	The package cannot be located, investigations closed, tracking terminated or stolen.
Misrouted	The delivery was routed to the wrong depot/tour.
MissingData	Missing essential documentation for this package is causing delays.
NotCollected	The goods were not collected from the pickup point and will be returned to the sender.
Notified	Notification to the recipient that the delivery could not be performed.
OperationalError	The delivery was delayed due to unforeseen operational or technical issues.
Prohibited	The package could not be delivered as it may contain prohibited items.
Recall	The goods were recalled by the retailer.
Return	The goods will be returned to the sender.
Seized	The package was confiscated by authorities, customs seizure.
Strike	Any kind of labor dispute.
TimeIssue	The tour had to be aborted because the driver exceeded the working period.
TrafficProblem	The delivery was delayed due to traffic problems.
Other

Delivery Location Codes

The delivery location codes available for the Delivered status code are described in the following table.

Delivery Location Code	Description
Doorstep	A direct delivery to the recipient.
Postbox	A letterbox with the recipient's name on it.
Neighbor	A delivery to a neighbor.
HomeDeposit	A safe deposit as authorized by the recipient.
ParcelShop	A pickup location operated by the carrier or a third party (for example: post offices, access points, and collection points).
ParcelLocker	Any parcel locker solution that usually allows for 24/7 collections.
Notified	The exact pickup location is not given but as per the carrier's information listed on the notification card left in the recipient's post box.
Reception	The goods have been delivered to the reception.
Unknown	The pickup location is not further specified by the courier. This does not mean that it is unknown to the courier where it was delivered, but rather only no delivery location has been explicitly stated. Note: The majority of these deliveries will be direct deliveries to customers.

Next Actions

The next action statuses available for a delivery are described in the following table.

Next Action	Description
Scheduled	The goods are scheduled for delivery.
PickUpReady	The goods will be ready for collection.
NewAttemptToday	A new attempt to deliver the goods will be made today.
NewAttemptNextDay	A new attempt to deliver the goods will be made tomorrow.