Promise

Provide a pre-checkout delivery date to drive conversion rates and reduce customer service calls through clear delivery expectations.

Overview

Promise is part of the parcelLab Convert product suite and allows you to display a delivery date promise on product pages and at checkout to improve conversion without hurting your retention and customer satisfaction.

You can get a pre-checkout delivery prediction from our API endpoint, which you can display in your web shop. A configuration UI allows you to configure your own setup in terms of carriers and the warehouses you're shipping for to receive back the right promise date.

Our machine learning algorithm considers factors that may impact delivery timing, like holidays, warehouse hours, and courier pick-up times. The built-in algorithm also considers your distribution setup, multiple carrier requirements, weather closures, and staffing shortages.

What's Included?

Promise API endpoint Configuration UI Machine-learning algorithm Analytics and reporting to monitor customer promise attainment

Benefits

Improve customer experience with clear delivery expectations Reduce number of abandoned checkout baskets Better conversion of product views to checkout Reduce number of Where Is My Order? (WISMO) calls

Learn more about Promise

View the following topic for more in-depth information on using Promise:

Promise API

Call our designated API to get an estimated delivery date to display pre-checkout.

Using Promise

Learn more about best practices for displaying and promise dates on your website and in post-purchase communication.

Promise Insights

View detailed statistics on deliveries against the communicated promise dates.