Returns Portal

Provide a streamlined returns process for your customers that encourages brand loyalty and increases the chance of repurchase in the future.

Overview

Returns Portal is part of the parcelLab Retain product suite and provides a consistent and seamless end-to-end returns experience for your customers, while providing you with the flexibility and customization options needed to improve operations.

Enabling an avenue for returns from your customers has several benefits, including recovering lost revenue and optimizing operational efficiency. Using a digital returns platform, you can put your customers in control through self-service returns. A streamlined process of returning an item sets the stage for a good returns experience for your customers, encouraging brand loyalty and increasing the chance for purchases in the future.

The parcelLab Returns Portal connects to your order management system (OMS) and the carriers you use. Using data from your OMS, the Returns Portal displays each customer's order and allows them to select which items they want to return. After a return has been registered, the data can be fed back to the source system or sent to the processing warehouse.

What's Included?

Digital returns portal, easily integrated into websites via a JavaScript snippetStandard RMA exports

Customizable returns flow with flexible rules to configure return eligibility, reasons and more

Digital returns portal, easily integrated into websites via a JavaScript snippet

Standard RMA exports

Benefits

Enable self-service returns

Recover revenue and maximize repeat purchases with additional touchpoints and by encouraging exchanges instead of refunds

Drive down costs with operational efficiency

Reduce the number of returns with pre-defined rules

Collect meaningful data, such as returns reasons and operational insights

Reduce customer service returns queries

Reduce the environmental impact and waste by going paperless

What Do I Need to Know?

To help you get started with setting up your digital returns portal, see our FAQs below.

If you have any further questions relating to setup of your returns portal, please contact your parcelLab representative or fill in our contact form and we’ll get back to you.

How do I add the Returns Portal to my online store?

You can copy the JavaScript snippet below and paste it on an empty landing page (in the <body /> not the <head />) to integrate a shop frontend (or any webpage) with parcelLab.

For further information on configuring Returns Portal plugin, see our setup guide.

parcellab-returns-portal-snippet.htm

<div id="pl-returns-plugin"
  data-user="{{your parcellab user id here}}"
  data-lang-code="{{lang code of your current shop site e.g. de}}"
  data-country-code="{{country code of your current shop site e.g. ch}}"
  data-scroll="off">
</div>
<script src="//returns.parcellab.com/dist/returns-plugin.js" async="true"></script>
<script>(function () {/* Load default styles ... */if(!document.getElementById("pl-returns-portal-styles")){var styles=document.createElement("link");styles.id="pl-returns-portal-styles";styles.rel="stylesheet";styles.href="//returns.parcellab.com/dist/returns-plugin.css";document.getElementsByTagName("head")[0].appendChild(styles)}})();</script>

How can I send order data to parcelLab for my Returns Portal to work?

You can provide the required order data for the Returns Portal in one of the following two ways:

Using your outbound order data. We reference a database that contains order data sent to us via file or API connection for outbound trackings.
Using real-time API connection. You provide an API endpoint that we will call for order data the moment a customer logs in to your Returns Portal.

For more information on order data requirements for the Returns Portal, see our Returns Portal documentation.

Do you provide RMA exports?

Yes, we can provide an RMA export of returns data to your warehouse management system via file, webhook, or API.

For more information on RMA exports, see our Returns Portal documentation.

What compensation methods can I configure for my Returns Portal?

The two main options available are refund and exchange. Additional refund options such as store credit or Shopify gift card can be configured as well.

For further information on configuring compensation methods, see our Returns Portal documentation.

Can my customers download more than one return label?

For situations where products may need to be returned in multiple boxes, you can enable your customers to download additional labels. Each additional label will be treated as a new return tracking to enable tracking and communication for the additional return parcels.

For more information on generating additional return labels, see our Returns Portal documentation.

Learn more about Returns Portal

View the following topics for more in-depth information on using Returns Portal:

Overview

Find out about the parcelLab digital returns portal.

Features

Get an overview of the available features that can be configured for your self-service returns portal.

Add to Website

Learn how to add your returns portal to your website.

Connect Order Data

See how you can connect your order data for returns.

Receive Data

Find out more about our RMA export capabilities.

Returns Communication

Learn more about the message types that you can set up to provide proactive return status updates.

Customer Service for Returns

Learn more about using the App for returns-related inquiries.

Returns Insights

View detailed statistics on your returns process.

Return Processing App

Learn more about using the Return Processing app to accept returns in your warehouses or retail locations.

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Last updated 25 days ago

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