SMS Report

The SMS report provides an overview of the performance of SMS communications sent during the delivery process.

Use Case

Using this report, you can view the total amount of SMS messages sent and see how this is broken down by the different message types for all your sent SMS communications. You can also determine if unexpected behavior occurs over time for the click rate and visualize the usage of SMS messages in different countries.

SMS data will only be displayed if you use the SMS Communication feature with parcelLab.

SMS Report Features

This report is based on the creation date of the SMS messages. It contains data for the last two years.

The top-level row shows the core metrics of this report and the date the report was last refreshed above it. This gives you an overview of SMS performance, including the percentage for click rates, and number of SMS messages sent for the current period. It can be compared against a fixed previous period, which is based on the current period selected (for example: if the current period selected is 30 days, then the previous period used will be the previous 30 days from the current period).

More detailed charts are included in the SMS report to help you monitor your SMS performance.

Check out the parcelLab guides

For further information on using the report and metrics, see our user guide documentation.