Service

The parcelLab App allows you to monitor all aspects of your post-purchase experience, containing key information about trackings, carriers, and communications.

Overview

Service is part of the parcelLab Engage product suite and allows your customer service teams to have full visibility over tracking information and communications sent to your customers so they can easily find and manage information related to customer queries.

It is contained within the App platform, which features an intuitive user interface that you can use to view and interact with the data available.

If you need any help with setup in the App, please fill in our contact form and we'll get back to you.

What's Included?

All order and delivery information (including document attachments) in the parcelLab system for customer service teams to deal with customer inquiries

View tickets for packages with incidents during processing and shipping in the watchlist Display order, tracking and communication details inside helpdesk tools, like Zendesk and Salesforce Service Cloud

Benefits

Easy access to order, tracking and customer communication details Extensive search filters for more granular filtering of tracking records and customized tracking data exports Reduce Where Is My Order? (WISMO) calls Reduce call handling time for those customers that still call and relieve stress on the customer service team itself

Take the Tour

Check out the core customer service functions with our interactive demo below.

Learn more about Service

View the following topics for more in-depth information on using Service:

Customer Service

Learn about the core concepts of the App for customer service teams.

Tracking Incident Statuses

Track alerts for deliveries with incidents.

User Management

Find out how to manage user accounts in the App.

Claims Manager

See how to mark tracking records as claimed in the App and export this information to help simplify the claims process.

Trackings Insights

Gain a complete overview of your brand's logistics performance.

Control Tower

Get an overview of your brand's performance today.

Communication Insights

View a summary of the communications sent to your customers, along with the ratings they gave for their communication and shipping experience.

Benchmarking

See how your brand's logistics and communications performance measures up against industry standards.