User Management

Users with the relevant access rights can manage user accounts in the parcelLab App.

Q: How can I create a new user?

A: You can create users in the parcelLab App if you have been assigned the necessary permission.

To create a new user:

1. Click User Management in the Admin navigation pane.

   

   The Users page will display.

   
2. Click Add User.

   The Add User page will display.

   
3. Enter the user’s first name.

4. Enter the user’s last name.

5. Enter the user’s email address.

6. Select a locale for the user.

7. In the permissions section, do one or more of the following:

   a. Assign groups to the user.

   b. Assign roles to the user.

   c. Assign accounts to the user.

8. Click Save. The new user is created and will receive an email allowing them to set their password.

You can also directly access user management if you are signed in and authorized using the following link.

👥 User Management in the parcelLab App

Q: How many users can I create?

A: There is no limit to the number of users you can create in the parcelLab App.

Q: How can I delete a user?

A: You can deactivate users in the parcelLab App if you have been assigned the necessary permission.

To deactivate a user:

1. Click User Management in the Admin navigation pane.

   

   The Users page will display.

   
2. Select the user account that you want to remove. The Change User page will display.

   
3. In the Permissions section, uncheck the Active checkbox.

4. Click Save. The user account is deactivated.

Q: What roles can I assign to users?

A: Users can be set up with various access rights based on the following permissions. Each permission corresponds to a module or specific function within the App.

Group permissions enable users access to a set of features in the App. The available groups that can be assigned to a user are described in the following table.

Group	Description
Trackings and Communication Access	Users can access the Trackings and Communication modules to view trackings and communication data for outbound and return shipments.
Configuration Admin	Users can edit, save and publish configuration changes in the App. This group permission includes access to the User Management section in the Admin module.
Account Setup Admin	Users will be able to access the Admin module to manage your account setup and API integrations.

Role permissions enable users access to specific functions in the App. The available roles that can be assigned to a user are described in the following table.

Role	Description
Customer Service Agent (old Trackings & Communication viewer)	Users will be able to view tracking and communication data and initiate claims and returns in the Trackings and Communication modules.
Experience Design Manager	Users will be able to edit and save changes in the Journey Manager within the Experience Design module.
Campaign Manager	Users will be able to create, edit, save and publish campaigns in the Campaign Manager within the Experience Design module.
Return Experience Manager	Users will be able to edit and save configuration changes in the Returns module.
Promise Configuration Admin	Users will be able to edit, save and publish configuration changes in the Promise module.
Survey Admin	Users can create, edit, save and publish surveys in the Smart Survey section within the Experience Design module.
Reporting & Analytics	Users can access the Analytics reports in Trackings, Communication, Returns, Campaign Manager and Promise if available for the account.
Export Permissions	Users can request data exports for the Trackings and Communication modules.
User Management	Users can manage user accounts (that is: create, edit, and deactivate users, and assign individual user permissions) in the Admin module.
Data Request Removal Admin	Users can request data removal and data provision exports according to GDPR.
Manage API Tokens	Users can view and edit API tokens in the Admin module.
Experience Design Admin	Users will be able to edit, save and publish changes in the Journey Manager within the Experience Design module.
Returns Admin	Users will be able to edit, save and publish configuration changes in the Returns module.
Trackings View: Expert Mode	Users can view raw checkpoint data for trackings in the Trackings module.
On-demand Message Admin	Users can create, edit, and execute on-demand messages.

Admin users with the Account Setup Admin group or User Management role can also assign the following elevated roles to users in your organization:

• Experience Design Admin

• Returns Admin

• Trackings View: Expert Mode

• On-demand Message Admin

Q: Does parcelLab support Single Sign-On (SSO)?

A: Yes. parcelLab supports Google's G Suite SSO and Microsoft Azure AD via OAuth2.0.

For further information on SSO, see how to implement SSO for your company's parcelLab access.