Using Surveys

Use Surveys to measure customer loyalty and enhance customer satisfaction.

Overview

Surveys provides a flexible interface to design targeted customer feedback forms. The survey editor preview enables you to test the survey from the perspective of various users. Direct integration in campaigns and messages is available as well as a preview of the survey.

Smart Survey Features

You can manage surveys and survey responses using Surveys.

Survey Editor

From the Surveys section, you can:

• Add, edit, duplicate, preview, publish, and archive surveys

• Review responses to published surveys

Survey Responses

Creating a Survey

The following instructions explain the basics of setting up surveys and the configuration required to use them in messages or campaigns.

1

Create a new survey

• Build your survey by choosing from various question types and setting conditions (that is: direct users to certain survey questions based on previous answers) that can be as simple or complex as required for your use.

Survey recipes can be installed from the App Store. The requested survey will be added to your account and can be edited to fit your brand's voice.

2

Configure survey settings

• Set up navigation and customize the layout of your survey for user-friendly feedback forms.

3

Embed survey

• Add published surveys to emails in the App, or add surveys to campaigns in emails, the Order Status page or Returns Portal using Campaigns.

Check out the parcelLab guides

For further information on using Surveys, see our user guide documentation.