Marketplace Tracking

Track all your marketplace shipments with a fully branded experience through parcelLab.

Overview

parcelLab supports marketplace tracking, enabling you to track marketplace shipments, even when carrier credentials are unavailable. This ensures you deliver a consistent and branded post-purchase offering, regardless of fulfillment source.

What is Marketplace Tracking?

Marketplace tracking helps you extend your post-purchase experience to marketplace orders. It ensures full tracking across all shipping methods and is especially useful if you:

• Sell via third-party marketplaces

• Use fulfillment partners that you can’t directly integrate with

• Don't have carrier credentials

• Want to offer a seamless tracking experience across every type of order

Key Benefits

Using marketplace tracking to track marketplace orders has several benefits, including being able to track all marketplace shipments even when parcelLab doesn’t have direct carrier integrations. This means you can proactively keep customers informed on the latest status of their deliveries and start tracking marketplace orders quicker while we build the carrier connection. This in turn ensures a consistent post-purchase experience across all your fulfilment types, reducing customer service inquiries, boosting customer satisfaction and engagement with your brand throughout the delivery journey.

Enabling Marketplace Tracking

This section describes how you can enable marketplace tracking with parcelLab.

1

Opt-in to marketplace tracking

• Request marketplace tracking be enabled in your setup through parcelLab.

Once approved, all setup is handled by parcelLab, with no development required from your side.

2

parcelLab enables the connection

• We'll enable the connection on your behalf to retrieve shipment data, with no need for carrier credentials.

3

Receive tracking updates

• You'll start receiving tracking updates through parcelLab just like with your other shipments.

For further information on the scope and requirements of marketplace tracking, please contact your parcelLab representative.