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Order Status Page

Create your own order status page with seamlessly integrated order, delivery, and payment status details so customers can track the delivery status of their package while engaging with your brand.

Overview

The Order Status page feature is part of the parcelLab Engage product suite and allows you to integrate an order status page in your website so your customers can find the latest status of a delivery as well as enjoy a branded experience.

parcelLab's Order Status page is supported in over 25 languages and can be configured to include promotional banners or purchased products and custom styles added to fit your brand. You can also fully track the page and include your own recommendation engine without additional effort.

Setting up an order status page for your online shop is straightforward. You can use a JavaScript snippet to integrate a shop frontend (or any webpage) with parcelLab. The tracking plugin is then used to retrieve and display order tracking information, including the checkpoints of a tracking on your order status page. The plugin uses well recognized third-party tools (for example: Web Accessibility Evaluation Tools (WAVE) and axe DevTools), which are based on the WCAG 2.1 Level AA standard to ensure accessibility standards are met.

What's Included?

Branded order status page

Production and warehouse updates

Delivery tracking with details on multi-package orders

Inflight options for address or schedule changes

Benefits

Streamlined process for customers to track their delivery

Provide relevant content that engages your customers to drive web traffic and repeat purchases

Reduce calls to your customer service teams

What Do I Need to Know?

To help you get started with setting up your order status page, see our FAQs below.

If you have any further questions relating to setup of your order status page, please contact your parcelLab representative or fill in our contact form and we’ll get back to you.

How do I add an order status page to my online store?

You can copy the JavaScript snippet below and paste it on an empty landing page (in the <body /> not the <head />) to integrate a shop frontend (or any webpage) with parcelLab. The tracking plugin is then used to retrieve and display order tracking information, including the checkpoints of a tracking on your Order Status page.

You will need to insert your parcelLab account ID in the plUserId field when copying the tracking snippet below.

For further information on configuring the Order Status page, see our setup guide.

parcellab-order-status-page-snippet.html
<div id="parcellab-track-and-trace">
<img src="https://cdn.parcellab.com/img/loading-spinner-1.gif" alt="loading" />
</div>

<script>
  function plTrackAndTraceStart() {
        window.parcelLabTrackAndTrace.initialize({
          plUserId: TYPE_YOUR_USER_ID_HERE
          lang: 'en', // default language if not specified for order
          show_searchForm: true,
          show_zipCodeInput: true,
          show_articleList: true,
          use_campaign_banners: true
        });
        var linkTag = document.createElement('link');
        linkTag.rel = 'stylesheet';
        linkTag.href = 'https://cdn.parcellab.com/css/v5/main.min.css';
        document.getElementsByTagName('head')[0].appendChild(linkTag);
  }
</script>
<script async onload="plTrackAndTraceStart()"
src="https://cdn.parcellab.com/js/v5/main.min.js"></script>
Do I need to display a cookie banner to customers on our Order Status page?

No, this is because we do not collect data (we simply display it) or set cookies, therefore it is not necessary to trigger a cookie consent popup for our Order Status page plugin. However, you should ensure that parcelLab is listed as a subprocessor in your data processing agreement (DPA).

For further information on configuring the Order Status page, see our setup guide.

Can I display a different experience on the Order Status page depending on the status?

Yes, you can change the display of the Order Status page by status but it needs to be customized using the onRendered function.

For example: For one parcel on the Order Status page you can update the content based on the status:

  • “Shipped” - display blog content

  • “In Transit” - display a signup to the loyalty scheme

  • “Delivered” - display a promotional code for the next order

You can also change the display per item/tracking in a split order as the onRendered function will re-render the screen each time.

Tip: We can also build simple scenarios with the link behind the tracking button of our emails (for example: to show a first banner on “Dispatch Confirmation” and a second one when the Order Status page is reached via the “Delivered” email).

For further information on using the onRendered function on the Order Status page, see our setup guide.

Is the Order Status page certified against accessibility standards?

Yes, the Order Status page plugin uses third-party tools, such as Web Accessibility Evaluation Tools (WAVE), to ensure accessibility standards in-line with the WCAG 2.1 Level AA standard are met.

For further information on configuring the Order Status page, see our setup guide.

How long is the data available on the Order Status page after an order has been delivered?

Customer-related information of orders and trackings is available for 90 days after delivery on the Order Status page as per our data retention policy.

For further information on how parcelLab stores data, see our data retention policy.

Learn more about the Order Status Page

View the following topics for more in-depth information on integrating an order status page:

Order Status Page Components

Learn about the different components and associated information that are displayed on the Order Status page.

Order Status Page Configuration

Discover the right setup to create a fully embedded Order Status page in your online shop.

PreviousPush NotificationsNextOrder Status Page Components

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