Copilot

Embark on a cutting-edge experience design journey with your new AI-powered parcelLab assistant.

Overview

Copilot is part of the parcelLab Platform product suite, and as part of the core platform helps you to maximize the capabilities of all parcelLab products to ensure you get the most value from using parcelLab.

What's Included

AI assistant

In-App navigation and configuration guide Latest carrier integrations AI agents for customer service and data insights

Benefits

Improved workflow for experience designers

Advanced data analysis for parcelLab Insights In-App support for troubleshooting issues related to trackings and sent communication

Take the Tour

Check out the Copilot in our interactive demo!

What Do I Need to Know?

To help you get started with using the Copilot, see our FAQs below.

If you have any further questions relating to the Copilot, please write an email to [email protected] and we’ll get back to you.

What data does the Copilot use?

The Copilot uses Bedrock and OpenAI to process our source data comprising of parcelLab’s documentation, schemas and router maps of the parcelLab App.

Are prompts and responses in the Copilot logged?

Yes, the history of all interactions (that is: your input and the Copilot’s responses) are stored by parcelLab. This allows us to improve on the quality of future responses provided by Copilot. Additional services used in Copilot (for example: OpenAI) do not store your prompts.

Is personal data required for using the Copilot?

No, the input of personally identifiable information (PII) when using the Copilot is neither required nor recommended. Copilot users are responsible for any personal data entered into the Copilot.

How can we opt in to use the Copilot feature?

The Copilot is accessible by all users of the parcelLab App. Opt-ins are controlled on an account level. If your parcelLab Admin user has opted in to use parcelLab’s generative AI features for an account you have access to, your user account will be opted in automatically.

What languages does the Copilot support?

The Copilot can respond in over 100 languages. This includes the system languages available in the parcelLab App (that is: English, Spanish, French, German and Italian).

Learn more about Copilot

View the following topics for more in-depth information on using parcelLab Copilot:

Using Copilot

Learn about how you can use Copilot in the parcelLab App.