Smart Survey

Enhance customer satisfaction by collecting feedback using the Smart Survey feature.

Overview

Smart Survey is part of the parcelLab Engage product suite and is designed to support experience designers in creating surveys to reach customers at any stage in the post-purchase experience and drive improvements from direct customer feedback.

It is contained within the parcelLab App, which features an intuitive user interface that you can use to design, preview and publish your surveys, which can be embedded in emails, on the Order Status page and in the Returns Portal.

The Smart Survey feature is a paid upgrade from the parcelLab NPS feature.

For more information on the scope and requirements for using Smart Survey, please contact your parcelLab representative.

What's Included?

Self-service platform

Customized feedback forms

Flexible survey design

Benefits

Engage customers directly to identify areas of improvement

Obtain targeted feedback from any stage in the post-purchase journey

Implement data-driven improvements

Take the Tour

Explore Smart Survey with our interactive demo below.

Learn more about Smart Survey

View the following topics for more in-depth information on using Smart Survey:

Using Smart Survey

Learn how to display surveys in emails, on your Order Status page, and in your Returns Portal.