Trending Late
Enhance visibility on estimated delivery delays powered by machine learning and vast retail and industry data.
Overview
Trending Late is part of the parcelLab Engage product suite and allows you to display an estimated likelihood for delay on the Order Status page to enhance transparency around delivery delays, while reducing customer service inquiries and retaining customer satisfaction. The trending late status is also displayed in tracking records in the parcelLab App.
Our machine learning algorithm considers factors that may impact delivery timing based on industry and carrier data. All predictions are referenced against an announced delivery date (for example: generated using Promise), resulting in highly accurate and reliable predictions.
What's Included?
Trending late status on Order Status page
Trending late status in tracking records in the parcelLab App
State-of-the-art AI model
Benefits
Enhance customer experience and satisfaction through clear delivery expectations
Reduce number of Where Is My Order? (WISMO) inquiries
Increase efficiency of customer support teams
Learn more about Trending Late
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