Item Insights Report

The Item Insights report provides an overview of the items returned by your customers.

Use Case

Using this report, you can get further insight into your customers’ reasons for returning items. From the data, you can observe patterns in the types of items returned and the reasons those items were returned over time. The report can be filtered to display information by product.

Item Insights Report Features

The report can be filtered to display information by product to identify if there are common issues with certain products.

More detailed charts are included in the Item Insights report to help you understand issues for returned items.

Check out the parcelLab guides

For further information on using the report and metrics, see our user guide documentation.