Network Monitoring Report

The Network Monitoring report provides an overview of the returns behavior in your business.

Use Case

Using this report, you can understand which countries or shops returns tend to come from and the lifetime of returns from order placement until arrival back in the warehouse. From the data, you can identify if your return rate is caused by bad practices from customers or is intrinsic to your processes. This can be deduced from the percentage of returns due to bracketing and orders that are returned in full.

Network Monitoring Report Features

The top-level row shows the core metrics of this report and the date the report was last refreshed above it. This gives you an overview of the return rate and the number of parcels and items returned for the current period. It can be compared against a fixed previous period, which is based on the current period selected (for example: if the current period selected is 30 days, then the previous period used will be the previous 30 days from the current period).

More detailed charts are included in the Network Monitoring report to help you monitor customer returns behavior.

Check out the parcelLab guides

For further information on using the report and metrics, see our user guide documentation.