Returns Insights

Use the Returns Insights dashboard to get an overview of your return rate, highlighting the volume of returns via your Returns Portal, frequently returned products, and reasons for returning items.

Overview

Specific reports on your returns offering are available in the Returns Insights dashboard.

You can use the reports and advanced filters available to review your returns processes, including return rates, common return reasons, and allowing you to track the origin of returns by country or shop and the time it takes for items to return to the warehouse. The report also enables comparison of forecasted return volumes by carrier, highlighting any anomalies based on historical data and threshold metrics.

Purpose of the Reports

This section provides some example questions and how specific reports can help you answer them to give insights into your data.

An example question is: What is the usual lifecycle of returns?

This can be answered by going to the Network Monitoring report and viewing the “Time between order placement until return is back to warehouse” graph. With this report, you receive a weekly overview of the days it takes a person to decide to return after the order has been received. You can also identify how many days the carrier takes to send it back to the warehouse once they have dropped the return package at a parcel shop or store. By using the filter above the graph, you can compare the time taken by shop, country or region.

Returns Insights Reports

Each of the reports in the Returns Insights dashboard are described in the following pages.

Shopify Returns ReportShopify Product Returns ReportNetwork Monitoring ReportItem Insights ReportRegistrations Report

Check out the parcelLab guides

For further information on using the dashboard and metrics, see our user guide documentation.