Data Retention Policy

parcelLab stores data to support your post-purchase experience while ensuring compliance with applicable law, especially GDPR, and operational best practices.

Data Retention Periods

This section outlines when the retention period starts, default and customizable retention windows, and how different data types are handled.

Retention Period Start Date

The data retention period begins when your data is first transferred to parcelLab, This means that any customer or order data is subject to the retention timeline starting from the moment it is first ingested into the parcelLab platform (that is: typically sent via API, webhook, or file import).

Default and Configurable Retention Periods

By default, parcelLab retains data for 90 days from the point of initial transfer. However, this period is configurable and can be extended on request.

When configuring a longer retention period, it must remain shorter than the average duration between repeated uses of the same carrier label number. This safeguard ensures that outdated carrier tracking numbers are not retained beyond the lifecycle of the unique label ID, helping prevent incorrect data attribution or potential privacy issues.

If you need a longer retention window, please contact your parcelLab representative to ensure the configuration aligns with your carrier’s label reuse policies and your operational requirements.

Retention Periods by Data Type

The data retention periods are different per data type:

• Customer-related information of orders and trackings (recipient's name, email and address, ordered articles, customer number and so on) are stored for 90 days.

• The full text of sent communications via email, SMS, push notifications, and chat messages are stored for 60 days.

• Sent webhooks are stored not controlled by time, but rather a maximum storage volume per customer account that relates to roughly five days.

• All logistical information about trackings and an anonymous excerpt of every sent email (without any customer information) are stored indefinitely.

For more details on GDPR, please refer to our blog.

https://parcellab.com/uk/blog/post-purchase-communication-in-age-of-gdpr-what-is-and-isnt-allowed-since-25th-mayparcellab.com