Global-e

parcelLab offers integration with Global-e to enable a unified returns experience for your customers.

Overview

parcelLab’s Global-e integration supports a unified returns experience for your brand internationally.

Configuring the Global-e Integration

This section describes the configuration required for the integration to work.

Customer Requirements

For the integration to work, the following requirements must be met:

• You have a Global-e account for returns documents.

• You are using parcelLab’s Returns Portal.

Implementation Process

In this section, the next steps in the setup process will be described.

If you are not using Shopify and want to know more about how parcelLab’s Global-e integration for returns could work for your setup, please reach out to your parcelLab representative.

Global-e Integration for Shopify Retailers

parcelLab’s Global-e integration works out of the box for Shopify retailers.

You need to have an existing account for returns documents with Global-e.

If you offer refunds and exchanges as compensation methods in your Returns Portal, these can be triggered by parcelLab. The necessary documents for customers to download (for example: return label) can be generated by parcelLab. All the data is synced with Global-e.

For refunds and exchanges, parcelLab retrieves all return documents (for example: return label), the return tracking number and carrier’s tracking URL from Global-e. This information is displayed in your parcelLab Returns Portal, Return Status page and the return confirmation email that is sent after a return is successfully registered.

Additionally for exchanges, parcelLab will include additional data in the draft order for Shopify when an exchange is registered to ensure compatibility with Global-e's order replacement requirements.

For more information on how compensation methods are configured in the parcelLab Returns Portal, refer to our documentation on Compensation Methods, Refund Options and Exchanges.