Postscript

parcelLab offers integration with Postscript to allow you to send all post-purchase SMS communications (including returns updates) through the Postscript platform.

Overview

With this integration, you can use Postscript to send out the proactive delivery updates that are currently deployed by parcelLab. In the Postscript platform, you can create automation flows to send SMS notifications from Postscript that use trigger events and order data from the parcelLab system

Standard Trigger Events

The standard parcelLab trigger events that can be used to send notifications in the Postscript platform are described in the following table.

Additional custom events can also be made available for use in Postscript.

parcelLab Trigger Name	Description	Postscript Trigger Name
Tracking Created	This notification is sent when a tracking record is created.	parcelLab - TrackingCreated
Dispatch	This notification is sent when a customer’s order has been dispatched from your warehouse.	parcelLab - Dispatch
Delayed	This notification is sent when a customer’s order is delayed while in transit.	parcelLab - Delayed
Out for Delivery	This notification is sent on the day a customer’s order is out for delivery.	parcelLab - OutForDelivery
Delivered	This notification is sent when a customer’s order has been delivered to their delivery address.	parcelLab - Delivered
Return to Sender	This notification is sent when a customer’s order is being returned to the sender. Additional notifications for the order en route to the sender will be suppressed from the customer.	parcelLab - ReturnToSender
Return Registered	This notification is sent when a customer has registered a return.	parcelLab - ReturnRegistered
Return Dropped Off	This notification is sent when a customer has: 1) selected “drop off” as their return method; 2) successfully handed over the return parcel to the carrier.	parcelLab - ReturnDroppedOff
Return Delivered	This notification is sent when a customer’s return has been marked by the carrier as delivered to your warehouse.	parcelLab - ReturnDelivered
Return Received in Warehouse	This notification is sent when a customer’s return has been processed and their reimbursement is being issued.	parcelLab - ReturnReceivedInWarehouse

Configuring the Postscript Integration

The following sections describe the configuration required for the Postscript integration with parcelLab.

Customer Requirements

For successful configuration of the Postscript integration, the following requirements must be met:

• You must have an active account with parcelLab and Postscript.

• Your outbound and/or returns communications must be set up through parcelLab with current order data in the parcelLab system.

• You must provide parcelLab with your Postscript private API key.

You can find your private API key or create one in your Postscript account.

Implementation Process

When the required information is provided, parcelLab can integrate with Postscript and create the requested event types in your Postscript account to enable the configured communications to be sent via Postscript.

For more information on the scope and requirements of integrating Postscript, please contact your parcelLab representative.

Create Automation Flows in Postscript

You can create flows for your SMS communications in Postscript using the trigger events from parcelLab. Each trigger event includes a set of placeholders that can be used in your messages.

To create an automation flow in Postscript:

1. Navigate to your Postscript dashboard.

2. In the navigation menu, select Messaging, then select Automations. The Automations page will display.

3. Select Create Automation, then select Create Automation Flow from the dropdown menu.

4. Select the Create a new automation option, then click Create flow to create an empty automation flow.

5. In Automation properties, select the parcelLab trigger event to trigger the communication flow, and then click Save.

6. Drag and drop the action (for example: Message) that you want to occur after the event is triggered. Each trigger event includes a list of placeholders that you can use in your message.

7. When you have added the required action, click Save. The automation flow is saved for the selected trigger event.