Returns

Explore the tools available to transform your returns journey directly from the parcelLab App Store.

Overview

Browse our collection of partner integrations, branded returns portals, ready-to-use recipes, and AI agents to help you build a smarter, more efficient returns experience. The App Store brings all this together and more in a connected platform, allowing you to efficiently implement different aspects of your returns process, whether you're streamlining global logistics, preventing return abuse, or gathering post-return insights.

Simply head over to the App Store and find the right returns solution.

Take the Tour

Explore the returns experience in the App Store with our interactive demo below.

Apps

Apps in the parcelLab platform connect you with industry-leading solutions seamlessly embedded into your returns workflows.

Global-e

Handles the complexities of international returns by automating tax, duty, and customs compliance across borders, as well as managing refund reconciliation.

Benefits

• Simplify international returns

• Reduce errors and friction in global markets

• Provide a smooth, compliant experience for both retailers and shoppers

Happy Returns

Makes returning items easy for US customers by enabling printer-less, box-free drop-offs at more than 10,000 locations.

Benefits

• Eliminate packaging pain points

• Increase return completion rates

• Support sustainable return strategies

Metapack

Streamlines global returns logistics by automatically generating return labels, dynamically selecting carriers, and managing fallback options to meet service-level agreements.

Benefits

• Reduce operational load with automated logistics

• Improve SLA compliance and cost control

• Ideal for multi-region or enterprise retailers

ReBound

Offers branded, localized return portals that allow you to provide multiple return options tailored to the shopper’s region.

Benefits

• Enhance shopper experience with tailored options

• Capture insights to improve products and operations

• Reduce confusion and boost customer satisfaction

Recipes

Recipes are pre-configured automations that bring together parcelLab features into high-impact use cases designed to improve your returns process.

Retain Returns Portal

Branded return interface that integrates flexible return options with personalized offers to help reduce returns and increase retention.

Benefits

• Deliver a seamless, branded return experience

• Boost retention with incentives

• Increase conversion with flexible return options

High Returner Outreach

Identifies customers with unusually high return rates and engages them with targeted content, such as fit guides or tailored product recommendations.

Benefits

• Reduce return rates with proactive, targeted messaging

• Improve purchase accuracy with tailored guidance

• Support personalization and loyalty efforts

Return to Sender Report

Aggregates data on undelivered and return-to-sender packages, helping teams uncover trends and take proactive action to prevent repeat issues.

Benefits

• Identify trends in failed deliveries

• Enable proactive issue resolution

• Improve delivery success and accuracy

Return to Sender Follow-Up

Automatically reaches out to customers when a return-to-sender event is detected, providing guidance and options to resolve the issue.

Benefits

• Reengage customers after return-to-sender events

• Clarify next steps to reduce confusion

• Build trust with proactive communication

Post-Return Feedback

Sends an automated, branded survey after the return is complete to collect feedback on the return experience and identify areas for improvement.

Benefits

• Capture customer insights post-return

• Highlight return pain points and issues

• Support continuous journey improvements

Shopify Returns Portal

Creates a customizable, branded portal for return initiation and tracking, pulling order data directly from Shopify for a seamless experience.

Benefits

• Speed up deployment of branded return flows

• Offer a familiar, seamless returns experience

• Simplify return initiation for customers and teams

AI Agents

AI agents are purpose-built tools that bring intelligence and efficiency to your returns operations.

Return Forecast AI

Analyzes historical data and return patterns to predict upcoming return volumes, helping teams proactively manage resources and reduce bottlenecks.

Benefits

• Forecast return volume for better planning

• Optimize staffing and resource allocation

• Prevent delays by managing peaks proactively

Return Save Agent

Delivers personalized, incentive-based messages during the return process to encourage customers to keep their items instead of sending them back.

Benefits

• Encourage item retention with personalized offers

• Recover revenue by converting returns into retained sales

• Improve loyalty with a smooth, personalized return experience