parcelLab Order Tracking App for Shopify

Overview

The parcelLab Order Tracking app enables you to easily connect your order data and integrate parcelLab's Order Status page in your Shopify store to provide your customers with timely delivery status updates and a fully branded experience.

Key Benefits

Using parcelLab’s Order Tracking App for Shopify leads to a number of benefits, including:

• Instant integration with automatic data exchange

• Easy installation of an embedded Order Status page that can display order information, delivery updates and returns data.

Customer Requirements

For successful installation, the following requirements need to be met:

• Shopify Admin access

• parcelLab account

Installing the parcelLab Order Tracking App

This section describes how you can install the parcelLab Order Tracking app that is free to download from the Shopify app store.

To install the parcelLab app for Shopify:

1. Log in to Shopify.

2. Navigate to the parcelLab app’s listing page: https://apps.shopify.com/parcellab-engage

3. Click Install. The app is installed and can be found in your Shopify Admin under the Apps section.

   

Connecting Your parcelLab Account

This section describes how you can connect your parcelLab account to Shopify.

If you have a parcelLab account, but it is not yet connected to your Shopify domain, please contact your parcelLab representative with the following information:

1. Your parcelLab user ID

2. Your Shopify domain (for example: weareparkers.myshopify.com)

Your parcelLab account will be connected to your Shopify domain. After your parcelLab account is connected, you can proceed with connecting order data.

Connecting Order Data

This section describes how you can connect your order data from Shopify to the parcelLab system.

The order data connections transmit order data from Shopify to parcelLab when a customer makes an order and any time the order is updated.

To connect your order data:

1. Navigate to the Settings page for the parcelLab Order Tracking app in Shopify.

   
2. In the Order Data Sync section, click Install sync.

   

   Your order data is now connected to the parcelLab system.

   

Installing the Order Status Page

This section describes how you can install the Order Status page.

The Order Status page displays order and delivery information to your customers from the point of order creation until delivery, giving them access to timely delivery updates and enabling you to provide them with a fully branded experience.

To install the Order Status page:

1. Navigate to the Settings page for the parcelLab Order Tracking app in Shopify.

   
2. In the Embed Order Status Page section, enter a slug for your Order Status page (for example: order-status).

3. Click Install order status page. A new page is created and a basic version of the Order Status page snippet is installed.

   

To customize your Order Status page:

• Click Customize order status page in the parcelLab Order Tracking app.

  

  The page opens in your Shopify Admin.

  

  Here you can edit the snippet’s configuration and view the page in your shop.