Split Shipments

Use special placeholders for split shipments to let customers know how many packages they can expect to receive in a delivery.

Overview

Sending out multiple packages for one order is a common practice in e-commerce. Where there are multiple packages in a single order, it is easy to keep customers informed by adding placeholders in email communications.

Configuring Split Shipments

The following sections describe the configuration required for split shipments.

Requirements

The only requirement for split shipment communication is that each tracking in parcelLab is assigned to an order number.

Display Split Shipments in Emails

You can easily display split shipments in your customer emails by adding the relevant placeholder.

To begin, you can show the number of parcels for an order by using the {{numberOfTrackingsInOrder/system}} placeholder.

number-of-parcels.html

<p>You can expect {{numberOfTrackingsInOrder/system}} parcels!</p>

You can use a conditional placeholder to show special text/content for the cases of multiple parcels or a single parcel per order.

This needs additional settings to be configured by parcelLab. For further assistance, please fill in our contact form and we'll get back to you.

To include content for multiple parcels, the {{#hasMultipleTrackingsInOrder/system}} {{/hasMultipleTrackingsInOrder/system}} placeholder is used with the relevant text included.

multiple-parcels-in-order.html

{{#hasMultipleTrackingsInOrder/system}}
<p>I'm only shown if there are multiple parcels in the order.</p>
{{/hasMultipleTrackingsInOrder/system}}

To include content for a single parcel, the {{#isOnlyTrackingInOrder/system}} {{/isOnlyTrackingInOrder/system}} placeholder is used with the relevant text included.

just-one-parcel-in-order.html

{{#isOnlyTrackingInOrder/system}}
<p>I'm only displayed if there's just one single parcel in the order.</p>
{{/isOnlyTrackingInOrder/system}}

Display Split Shipments on the Order Status Page

You can use the Order Status page to view each package in a split shipment, which is tracked in one simple screen for your customer to make it easy to understand.

The Order Status page should be set to multi-parcel view based on orders before switching the emails. For further information, see how split shipments are configured for the Order Status page.