Feedback and Trust Platforms

Gain valuable feedback and promote your brand's reputation through incorporating different platforms in your communication to help you improve the overall customer experience.

Getting Started

Feedback and trust platforms are designed to help you gather information from your customers relating to how they view your brand (for example: on the purchase and delivery experience).

You can use the information you receive through these platforms to understand what customers are most happy with and any processes that should be adjusted due to user experience.

Feedback and Trust Platform Integrations

View the following feedback and trust platforms you can integrate as part of your customer communications.

parcelLab NPS

Include a Net Promoter Score survey to measure, evaluate, and improve customer loyalty with the parcelLab NPS feature.

Trust Platforms

Provide a link to an external trust platform to receive more ratings and reviews from your customers.