Proactive Communications

Guide your customers along each stage of the delivery journey with proactive communications that provide meaningful updates and information on their order.

Getting Started

Proactive communications are designed to help you provide a variety of status updates and tailored communication to send to your customers.

You can use the features that parcelLab offer for each aspect of the delivery process, whether it is updates for click and collect or even communications for items that are not tracked. You can also customize the email type and content based on your customers’ preferences.

Proactive Communication Features

View the following proactive communication methods you can send as part of your customer communications.

Pre-Dispatch

Provide proactive communications for delays between placing an order and the shipment leaving the warehouse.

Click and Collect

Notify customers when their orders are ready for store pickup and provide pickup reminders.

Opt-In Management

Send personalized email content to customers based on their marketing opt-in preferences.

Segmentation

Send tailored email content to customers based on configured segmentation settings.

Untracked Deliveries

Send proactive tracking communication to customers for items that are not tracked.

Attachments

Attach relevant documents to customer emails.