Untracked Deliveries

Send tracking information in email communication for deliveries without a tracking number to provide additional order updates for customers.

Overview

You can send proactive tracking communication to customers for items that are not tracked (that is: large letters and parcels of various sizes that are often not eligible for a tracked delivery).

Based on the data that parcelLab receive, it is possible to calculate the tracking points and trigger communication to inform customers about their order (for example: calculating the delivery date using the cut-off time in the warehouse and destination region).

Configuring Notifications for Untracked Deliveries

The following sections describe the configuration required for proactively communicating about untracked deliveries.

Customer Requirements

To integrate untracked deliveries in email communication, you need to provide the following information to parcelLab:

• The necessary events and information you want to base the communications on (that is: triggers can be based on your statistical data or learned shipment processes).

• The corresponding recipient and order data, including the email address, address, and delivery location.

Implementation Process

When parcelLab has the required information, the setup process can begin. The information provided allows parcelLab to create dynamic and time-optimized communication flows for packages without a tracking number and send the notifications via email to customers.

parcelLab do not get any data from carriers (that is: calculations are carried out by parcelLab based on the information provided or a predefined time). For more information on the scope and requirements of this feature, please contact your parcelLab representative.