Communication Channels

Communicate information about your customers' orders through your established channels to provide a consistent customer experience.

Getting Started

Communication channels are designed to help you provide proactive tracking updates to your customers through a variety of mediums.

You can integrate different channels with parcelLab via webhooks for triggered communication (that is: the webhook sends a trigger to the channel to provide notifications via the messaging services).

Communication Channel Types

View the following channels you can integrate as part of your customer communications.

parcelLab SMS

Proactively update your customers on their order status via SMS with the parcelLab SMS feature.

Push Notifications

Give direct order updates via your app and website.