# New Benchmarking analytics and extended status model

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You can get the latest product updates sent directly to your inbox. Simply [sign up here](https://go.parcellab.com/product-newsletter-sign-up) to receive our monthly newsletter.
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## New Features

### 📊 Analytics

#### Benchmarking Dashboard

We’ve added a new Benchmarking dashboard in the Analytics module, providing proprietary benchmarking underpinned by AI and machine learning. The insights help you to identify opportunities to improve your logistics and email communications based on performance against the industry.

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See the new Benchmarking dashboard in action below with our interactive demo and request access to use Benchmarking via [our signup form](https://go.parcellab.com/benchmarking).
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[Learn more →](https://app.gitbook.com/s/-LPf1Lv1YUuLYva6LrXQ/platform/overview/benchmarking)

{% embed url="<https://app.storylane.io/share/le6lrmlopp9y>" %}

### 📦 Order Status Page

#### Display Article Brand

You can now display the brand of items purchased in the article list on the Order Status page using the `articleBrand` field, if you provide this data. This allows you improved configuration of your Order Status page and to show all relevant information regarding an item to your customers for orders consisting of products from multiple brands.

<figure><img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/CpMNqb1L8suPDujYLtGl/OSPageArticleBrand.png" alt="Brand name of item purchased highlighted in the article list" width="563"><figcaption></figcaption></figure>

### 🔗 Connect

#### Force Majeure Status Model Update

A `ForceMajeure` exception event is now available in our status model to provide a specific exception for these types of delay (for example: extreme weather). This is part of an ongoing process to expand our status model to offer more granularity, allowing you to communicate clear updates to your customers on the latest status of an order.

Force majeure status updates will be visible on the Order Status page and in communications. These events will also display in the Portal for checkpoint updates in tracking details and in the Delivery Exceptions report of the Analytics module.

{% tabs %}
{% tab title="Order Status Page" %}

<div align="center"><figure><img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/grdg0ithHEjkUJevvf3P/ForceMajeurOrderStatusPageParkers.png" alt="Force majeure delay on the Order Status page"><figcaption></figcaption></figure></div>
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{% tab title="Email" %}

<div align="center"><figure><img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/fTSJ09M4luM58csx4MJH/ForceMajeureEmail.png" alt="Force majeure delay email " width="375"><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Checkpoint" %}

<div align="center"><figure><img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/mEkKfhi4k7J31XdEVZYE/ForceMajeureCheckpoint.png" alt="Force majeure checkpoint status update for a tracking record" width="375"><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Analytics" %}

<div align="center"><figure><img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/Z6VJeGEY7JoWHdVqqsVr/ForceMajeureAnalyticsMetric.png" alt="Force majeure exception type in Delivery Exceptions report" width="375"><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

***

{% tabs %}
{% tab title="Improvements" %}

#### 📣 Campaign Manager

* Additional configuration is no longer needed to show campaign banners in emails (that is: the placeholders for standard banners and HTML banners are added to the top of the email content by default), meaning you can create, preview, and launch campaigns directly from Campaign Manager.

{% hint style="info" %}
If you want to change the position of a campaign banner in emails from the default, please contact your parcelLab representative. For full details, see our [campaign banners documentation](https://docs.parcellab.com/docs/whats-new/march-2024/broken-reference).
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{% hint style="warning" %}
For campaigns recently set up that are live or scheduled to be live before this change (25 March 2024), please contact your parcelLab representative to insert the campaigns into any emails going forward that fit your audience or you can choose to add it to each email individually.
{% endhint %}

* Campaign banner clicks can now be tracked for HTML email campaigns when the `{{generated/campaign/html_banner/html_with_analytics}}` placeholder is included in email templates. This placeholder is also added by default when the campaign banner placeholders are added to emails.

#### 🔗 Connect

* A new `marketplace` field has been added to allow you to confirm whether a tracking is from a marketplace vendor or dropshipment via the `/track` API endpoint.
* The same tracking number can now be stored for multiple `user_ids` to support marketplace and dropshipment setups, allowing all retailers to store the data in their system and track and communicate the journey of a shipment.
  {% endtab %}

{% tab title="Fixes" %}

* Fixed an issue where the campaign email preview for desktop was inactive.
* Fixed an issue where the start or end time entered for a campaign were not keeping the values set.
* Fixed an issue where the billing information was not available in all trackings for split orders.
  {% endtab %}

{% tab title="New Carriers" %}

#### Outbound Carrier Integrations

<img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/hefhV5XHU3Dv2K8rfiI7/Rhenus.png" alt="Rhenus Home Delivery UK logo" data-size="line"> Rhenus Home Delivery UK

<img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/rTdkd9yHmHCd1ineBMVD/SFExpress.png" alt="SF Express logo" data-size="line"> SF Express

<img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/MuxWjhAOqbwyZ0T7ecrz/Yusen.png" alt="Yusen Logistics logo" data-size="line"> Yusen Logistics

#### Returns Carrier Integrations

<img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/8liiOedcfS6ab0HTeq5C/Bring.png" alt="Bring logistics logo" data-size="line"> Bring

<img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/EYzySyMp7iSuNy2Njxdp/DXDelivery.png" alt="DX Delivery logo" data-size="line"> DX Delivery UK

<img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/h5mgt0DhsNOH8qkm6hmJ/GLS.png" alt="GLS logo" data-size="line"> GLS Spain

<img src="https://content.gitbook.com/content/3jqxshDZ3caM71D1FViV/blobs/EELoGkeCR5gn6zhAqscT/Warning.png" alt="Warning logistics logo" data-size="line"> Warning
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## Explore More Features

View more features added to the parcelLab platform here.

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[previous-releases](https://docs.parcellab.com/docs/whats-new/archive/previous-releases)
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