# Updated Trackings and Communication modules and new App improvements

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## New Features

Take a tour of the updates in our interactive demo below!

{% embed url="<https://app.storylane.io/share/ogicyhbcc76k>" %}

In addition to that, learn more about the new features in the following overviews.

### <img src="/files/wguZEu9IQvJ2dZcWLZJt" alt="" data-size="line"> parcelLab App

#### New Interface for Trackings and Communication Modules

The parcelLab App features refreshed and enhanced Trackings and Communication modules, enabling further optimization of customer care for order and return requests. Improvements include a new timeline view for parcel status and notifications, more flexible search function, and a dedicated return tracking details page.

[Learn more →](broken://spaces/-LPf1Lv1YUuLYva6LrXQ/pages/lRWJkUu7vDGR6cT8Il4F)

<figure><img src="/files/Rsxp84zxurJvt3PnxEuJ" alt="Tracking details viewed in the parcelLab App"><figcaption></figcaption></figure>

#### New User Management

User management is now accessible from the parcelLab App. Easily create new users and update user permissions with a more granular set of available user roles. You can now deactivate users instead of deleting them, which enables user reactivation if required later.

[Learn more →](/docs/onboarding/user-management.md)

<figure><img src="/files/vNUtxRGfzp794bhWklcE" alt="Add User page in parcelLab App Admin module"><figcaption></figcaption></figure>

#### Notification Center

We’ve added a new Notification Center to the parcelLab App, providing you with an overview of App alerts that need resolution. This enables users to resolve issues detected in your parcelLab setup in a timely manner (for example: renewing voucher codes).&#x20;

[Learn more → ](broken://spaces/2RlqHimOOvwp2LFRZv1K/pages/BHaJ8ub5nUDQSTd2TZGG)

<figure><img src="/files/m6UWbGM3QXq54GbYm2uG" alt="Notifcation Center with example alerts in the parcelLab App"><figcaption></figcaption></figure>

### 📣 Campaign Manager

#### Customer Segmentation Builder

Implement targeted and personalized marketing campaigns for specific customer groups with our new Customer Segmentation builder. You can now set up customer segments to include in your campaigns that focus on specific customer behaviors to boost customer retention and revenue (for example: promote personalized offers or recommendations for recent customers with a high average order value).

[Learn more →](broken://spaces/-LPf1Lv1YUuLYva6LrXQ/pages/abK61oz7U6jUXFa2Hfkl#customer-segmentation)

<figure><img src="/files/E2CUdko7kV8hH7cWkswQ" alt="Customer segment to target customers that have made purchases recently and have a high order volume" width="563"><figcaption></figcaption></figure>

#### Product Recommendations for Order Status Page

Offer personalized product recommendations on your Order Status page based on the most recent customer purchases with parcelLab’s new recommendation engine. With the new product recommendation content block in Campaign Manager, you can choose to display up to 10 products to showcase items that are likely to be purchased together or are best sellers to enhance customer engagement and retention rates.

[Learn more →](/docs/engage/campaigns/parcellab-product-recommendations.md)

<figure><img src="/files/DTus28JM9sh31hJzwPhU" alt="Recommended products displayed on the Order Status page" width="563"><figcaption></figcaption></figure>

***

{% tabs %}
{% tab title="Improvements" %}

#### 🔗 Connect

* &#x20;`Strike` exception reason and `Reception` delivery location have been added to our status model to provide defined events for these types of delays and deliveries respectively.

#### 🔄 Returns Portal

* The Returns Portal is now available in the following languages: Albanian, Bosnian, Chinese, and Serbian.
* The total weight of returned items can now be saved and used with return carrier filters based on these values.
* UPS return labels have been converted from GIF to PDF to provide a more suitable format for printing.

#### <img src="/files/wguZEu9IQvJ2dZcWLZJt" alt="" data-size="line"> parcelLab App

* Users signing in after the previous session expired are now directed back to the last visited page.&#x20;
* Improved error messaging for App users.&#x20;
  {% endtab %}

{% tab title="Fixes" %}

* Fixed an issue where estimated audience score was not updated after adding segmentation.
* Fixed an issue where the multi-label button was displayed on the confirmation page during the warranty period when no return labels are present.
  {% endtab %}

{% tab title="New Carriers" %}

#### Outbound Carrier Integrations

<img src="/files/3icNvPZbEDIq61a3ZnjZ" alt="In Side Logistics logo" data-size="line"> In Side Logistics

<img src="/files/atJbTa1sEyC4RfU5L7SN" alt="Warning logistics logo" data-size="line"> Warning
{% endtab %}
{% endtabs %}

## Explore More Features

View more features added to the parcelLab platform here.

{% content-ref url="/pages/BTQTZyEzdSCWjsl8H7Vd" %}
[Previous Releases](/docs/whats-new/archive/previous-releases.md)
{% endcontent-ref %}


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