Updated Trackings and Communication modules and new App improvements

We’ve excited to introduce our enhanced Trackings and Communication modules, new user management and notification center in the parcelLab App as well as customer segmentation in Campaign Manager.

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New Features

Take a tour of the updates in our interactive demo below!

In addition to that, learn more about the new features in the following overviews.

parcelLab App

New Interface for Trackings and Communication Modules

The parcelLab App features refreshed and enhanced Trackings and Communication modules, enabling further optimization of customer care for order and return requests. Improvements include a new timeline view for parcel status and notifications, more flexible search function, and a dedicated return tracking details page.

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New User Management

User management is now accessible from the parcelLab App. Easily create new users and update user permissions with a more granular set of available user roles. You can now deactivate users instead of deleting them, which enables user reactivation if required later.

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Notification Center

We’ve added a new Notification Center to the parcelLab App, providing you with an overview of App alerts that need resolution. This enables users to resolve issues detected in your parcelLab setup in a timely manner (for example: renewing voucher codes).

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📣 Campaign Manager

Customer Segmentation Builder

Implement targeted and personalized marketing campaigns for specific customer groups with our new Customer Segmentation builder. You can now set up customer segments to include in your campaigns that focus on specific customer behaviors to boost customer retention and revenue (for example: promote personalized offers or recommendations for recent customers with a high average order value).

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Product Recommendations for Order Status Page

Offer personalized product recommendations on your Order Status page based on the most recent customer purchases with parcelLab’s new recommendation engine. With the new product recommendation content block in Campaign Manager, you can choose to display up to 10 products to showcase items that are likely to be purchased together or are best sellers to enhance customer engagement and retention rates.

Learn more →

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Improvements

🔗 Connect

• Strike exception reason and Reception delivery location have been added to our status model to provide defined events for these types of delays and deliveries respectively.

🔄 Returns Portal

• The Returns Portal is now available in the following languages: Albanian, Bosnian, Chinese, and Serbian.

• The total weight of returned items can now be saved and used with return carrier filters based on these values.

• UPS return labels have been converted from GIF to PDF to provide a more suitable format for printing.

parcelLab App

• Users signing in after the previous session expired are now directed back to the last visited page.

• Improved error messaging for App users.

Fixes

New Carriers

Explore More Features

View more features added to the parcelLab platform here.

Previous Releases