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Promise self-service configuration and Claims Manager feature

We've made configuring and publishing your Promise setup straightforward and added new features that provide help with the claims process, and more personalization when setting up email campaigns.

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New Features

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📆 Promise

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Promise Self-Service Configuration

We’ve introduced a dedicated UI in the Portal to manage your Promise configuration of carrier service levels, warehouses, and delivery methods. You can then seamlessly publish the setup and display promise dates in your web shop.

Learn more →

Publish setup page for Promise configuration

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🛎️ Customer Service Portal

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Claims Management

Our customer service portal has been updated with a new option to mark tracking records as claimed. This saves a timestamp and claims reason that can later be exported in order to assist with the claims process (for example: claiming lost/damaged shipments with the carrier).

Learn more →

GIF showing how to mark a tracking record as claimed

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📣 Campaign Manager

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Message Type Selection

Campaign Manager users can now define the specific email messages (for example: Delivered) that campaign banners are displayed in, providing more control when setting up email campaigns.

Learn more →

Available message types for selection for email campaigns

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🔄 Returns Portal

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Apple Wallet and Google Wallet Integration

iOS and Android users can now store and manage their return QR codes natively if the carrier provides a QR code return option.

Learn more →

Option available to add the return QR code to the Apple Wallet
Option available to add the return QR code to the Google Wallet

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Global Returns Portal Selection

Retailers with multiple Returns Portals catering to different languages or countries can now configure a global login page for smoother user experience.

Learn more →

GIF showing how to select a different language/country for the Returns Portal

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Request Multiple Labels

Need more than one return label? Your customers can now request for additional return labels (for example: in cases where an order was fulfilled in multiple shipments).

Learn more →

Section to request additional return labels

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📊 parcelLab Portal

  • Numbers are now an accepted format in message names when configuring messages in the Portal.

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🔄 Returns Portal

  • A return fee can now be set per carrier which is deducted automatically in Shopify and shown to your end-customers when they select a carrier.

  • Retailers using Shopify can offer gift cards as an alternative to refunds made to the original payment method.

  • The distance to the next drop-off location can be displayed on the carrier selection page for retailers using Happy Returns.

  • If a parcel locker requires a code for dropping off return parcels, this information can be displayed on the return confirmation page.

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🔗 Connect

  • Improvements made to performance and monitoring of queues.

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Explore More Features

View more features added to the parcelLab platform here.

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