# New Claims Manager report and Postscript integration

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You can get the latest product updates sent directly to your inbox. Simply [sign up here](https://go.parcellab.com/product-newsletter-sign-up) to receive our monthly newsletter.
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## New Features

Take a tour of the updates in our interactive demo below!

{% embed url="<https://app.storylane.io/share/dyibbfpv0ivw>" %}

In addition to that, learn more about the new features in the following overviews.

### 📊 Insights

#### Delivery Claims Report

We’ve added a new Claims report to the Fulfillment and Delivery dashboard in the Analytics module. The report provides an overview of delivery claims and their reasons, giving you the opportunity to leverage on insights from using our [Claims Manager](/docs/engage/customer-service/claims-manager.md) to enhance operational efficiency and improve customer satisfaction.

[Learn more →](/docs/platform/overview/trackings-insights/claims-report.md)

<figure><img src="/files/Cvd4OeEPUrMen9QxG2l2" alt=""><figcaption></figcaption></figure>

### 🔗 Connect

#### Postscript Integration

Connect Postscript with parcelLab through our seamless integration to send your proactive delivery notifications via Postscript using trigger events and order data from the parcelLab system. This allows you to continue connecting with your customers through SMS while delivering an outstanding post-purchase experience.

[Learn more →](/docs/platform/app-store/postscript.md)

### 🔜 Email Editor

#### Add Reusable Content in Emails

Create a consistent look and feel to your emails with our new Partials feature, allowing you to easily configure reusable HTML content, known as partials, and insert them into your layouts and messages. You can use partials for a variety of content across your emails (for example: headers, footers, and custom components) to improve efficiency of your setup as any changes only need to made in once place to update all messages containing the partial.

{% hint style="info" %}
We’re still busy fine-tuning our powerful self-service Email Editor with some great new features and will communicate further when it is available to access.
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[Learn more →](broken://spaces/-LPf1Lv1YUuLYva6LrXQ/pages/2cZWgMcaVejoG3d5rKB6#add-content-to-emails)

{% tabs %}
{% tab title="Configure Partials" %}

<figure><img src="/files/AniYF8j7TqAtHbtRRmuw" alt="Section to add content for partials"><figcaption><p>Set up custom HTML for reusable content</p></figcaption></figure>
{% endtab %}

{% tab title="Select Partials" %}

<figure><img src="/files/VTBk1pqCDjDiKMYuDGoc" alt="Option in the content editor to insert partials to a message" width="375"><figcaption><p>Option to insert partials to message content</p></figcaption></figure>

<figure><img src="/files/3eO7HRR2WO1xvhwv8Cge" alt="Window to select a partial to add to the message" width="563"><figcaption><p>Select from list of configured partials</p></figcaption></figure>
{% endtab %}

{% tab title="Preview Partials" %}

<figure><img src="/files/b0T7aU0FjUlzcC7AMRNA" alt="Partial shown in message content and preview" width="563"><figcaption><p>Check display of partials in the message preview</p></figcaption></figure>
{% endtab %}
{% endtabs %}

***

{% tabs %}
{% tab title="Improvements" %}

#### 📦 Order Status Page

* Trending Late status display can now be activated and deactivated via the Order Status page plugin configuration or URL parameters.&#x20;

#### 🔄 Returns Portal

* Improved error messaging: Users logging in to the wrong country’s Returns Portal are now prompted to check they are accessing the correct Returns Portal locale if their login credentials are correct.&#x20;
* Carrier selection page always displays if the only carrier option is a pickup, so users can smoothly proceed to schedule their pickup time with the available return carrier.&#x20;
* Configured carrier options now use the carrier code in the Return Carrier API configuration to enable easy control of all translations for each carrier in the Returns Portal.

#### 🔜 Email Editor

* Attachments configured for a message can now be viewed from the message settings.
  {% endtab %}

{% tab title="Fixes" %}

* Fixed a bug where the pre-selected earliest pickup time was not available to select after a different time was selected in the Returns Portal.&#x20;
* Fixed an issue where items that were already registered for return were not correctly deducted from the total quantity of returnable items in an order. &#x20;
* Fixed an issue where return records created from requesting additional return labels were displaying the same return label from the original request.&#x20;
  {% endtab %}

{% tab title="New Carriers" %}

#### Outbound Carrier Integrations

<img src="/files/MHp0UyZeMMVxtYWfOsEC" alt="" data-size="line">  Quiqup

<img src="/files/66a8WGeMvJL8NiaXVpXf" alt="" data-size="line"> Whistl

<img src="/files/FosCbSAnIm2kh7pm5zVW" alt="" data-size="line"> Pakke

<img src="/files/h3sguQZG7p4OX4mZwpK5" alt="" data-size="line"> Wanko

<img src="/files/yTbB2N1EiIn7moCfwXoa" alt="" data-size="line"> Logen

#### Returns Carrier Integrations

<img src="/files/UMj238NQbZlRHqTRqoSC" alt="" data-size="line"> Česká pošta

<img src="/files/UF8xtJbMVE3auiPRbAGB" alt="" data-size="line"> Hermes Einrichtungs Service (HES)
{% endtab %}
{% endtabs %}

## Explore More Features

View more features added to the parcelLab platform here.

{% content-ref url="/pages/BTQTZyEzdSCWjsl8H7Vd" %}
[Previous Releases](/docs/whats-new/archive/previous-releases.md)
{% endcontent-ref %}


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