New Claims Manager report and Postscript integration

We’ve enhanced our Claims Manager feature with a new report to identify areas for improvement in fulfillment and delivery and integrated with Postscript to send your SMS communications.

You can get the latest product updates sent directly to your inbox. Simply sign up here to receive our monthly newsletter.

New Features

Take a tour of the updates in our interactive demo below!

In addition to that, learn more about the new features in the following overviews.

📊 Insights

Delivery Claims Report

We’ve added a new Claims report to the Fulfillment and Delivery dashboard in the Analytics module. The report provides an overview of delivery claims and their reasons, giving you the opportunity to leverage on insights from using our Claims Manager to enhance operational efficiency and improve customer satisfaction.

Learn more →

🔗 Connect

Postscript Integration

Connect Postscript with parcelLab through our seamless integration to send your proactive delivery notifications via Postscript using trigger events and order data from the parcelLab system. This allows you to continue connecting with your customers through SMS while delivering an outstanding post-purchase experience.

Learn more →

🔜 Email Editor

Add Reusable Content in Emails

Create a consistent look and feel to your emails with our new Partials feature, allowing you to easily configure reusable HTML content, known as partials, and insert them into your layouts and messages. You can use partials for a variety of content across your emails (for example: headers, footers, and custom components) to improve efficiency of your setup as any changes only need to made in once place to update all messages containing the partial.

We’re still busy fine-tuning our powerful self-service Email Editor with some great new features and will communicate further when it is available to access.

Learn more →

📦 Order Status Page

Trending Late status display can now be activated and deactivated via the Order Status page plugin configuration or URL parameters.

🔄 Returns Portal

Improved error messaging: Users logging in to the wrong country’s Returns Portal are now prompted to check they are accessing the correct Returns Portal locale if their login credentials are correct.
Carrier selection page always displays if the only carrier option is a pickup, so users can smoothly proceed to schedule their pickup time with the available return carrier.
Configured carrier options now use the carrier code in the Return Carrier API configuration to enable easy control of all translations for each carrier in the Returns Portal.