More campaign banner slots on the Order Status page and new Returns Portal features

We've increased the number of banner slots for campaigns on the Order Status page and added new Returns Portal features to support great flexibility throughout the returns process.

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New Features

📣 Campaign Manager

New Banner Slots for Order Status Page

Increase further engagement with your campaigns by adding up to five banners on your Order Status page using the new campaign banner slots positioned at the top or bottom of the page as well as the standard banner in the third column of the Order Status page.

If you select to insert only one banner at the top or bottom of the page, the banner image will be centered rather than positioned on the left or right.

Learn more →

Order Status page with five banners for a campaign

🔄 Returns Portal

Gift Returns Portal

Digital gift returns are now available for gifts purchased from Shopify stores!

Gift receivers can login with the order number and the zip code of the delivery address and select between receiving a gift card for your store or exchanging the item for a different color or size. They can also update their contact information in the Gift Returns Portal to ensure they receive all communication about their gift return.

To activate this feature for your Shopify store, please contact your parcelLab representative.

Learn more →

Gift Returns Portal to select between receiving a gift card for the store or exchanging the item

Additional Customs Invoice for Returns

An additional invoice can be generated for cross-border return shipments. This additional invoice facilitates a smooth customs clearance by providing essential information required for processing (for example: VAT number, EORI number) that may not be present in your default invoices to customers.

Learn more →

Additional invoice for cross-border return shipments

SSO for Customer Service Returns Portals

Customer Service Returns Portals are now secured using Single Sign-On (SSO). This ensures that users accessing the Customer Service Returns Portal have been authorized through your SSO configuration for the parcelLab Portal.

📣 Campaign Manager

The shop ID can now be used with the message type to preview email campaigns allowing you to see how your banners will look in the actual messages and shop (for example: a shop in a specific country) you are targeting.

🔗 Connect

We've made some changes to ensure we are compliant with new spam protection rules that will be introduced by email providers Google and Yahoo from February 2024. parcelLab were already compliant with email sender requirements and have made the following small adjustments to support the upcoming changes to the guidelines:
- Users will now be able to easily unsubscribe from emails in one click.
- We have improved our proactive monitoring of spam rates to ensure there is no disruption of delivered messages. The spam rate at parcelLab is historically well below the recommended threshold of 0.3% set by Google and Yahoo.

🔄 Returns Portal

You can now use an additional URL query parameter to pre-select items for return in the Returns Portal (for example: to use in a 'My Account' section so customers can directly return a single item). To create a direct link with pre-selected items to return, use the _a option and separate article numbers with a comma (for example: http://yourwebsitehere.com/returns/#/?ref=YourOrderNumber&email=YourEmailAddress&_a=articleNumberA,articleNumberB).
Staging environments for Returns Portals are now password-protected to ensure that end-users do not attempt to register returns in the test environment by accident.
Improved user process for registering split returns.