Trending Late

Enhance visibility on estimated delivery delays powered by machine learning and vast retail and industry data.

Overview

Trending Late is part of the parcelLab Engage product suite and allows you to display an estimated likelihood for delay on the Order Status page to enhance transparency around delivery delays, while reducing customer service inquiries and retaining customer satisfaction. The trending late status is also displayed in tracking records in the parcelLab App.

Our machine learning algorithm considers factors that may impact delivery timing based on industry and carrier data. All predictions are referenced against an announced delivery date (for example: generated using Promise), resulting in highly accurate and reliable predictions.

What's Included?

Trending late status on Order Status page

Trending late status in tracking records in the parcelLab App

State-of-the-art AI model

Benefits

Enhance customer experience and satisfaction through clear delivery expectations

Reduce number of Where Is My Order? (WISMO) inquiries

Increase efficiency of customer support teams

Learn more about Trending Late

Using Trending Late

Learn more about the trending late statuses displayed on the Order Status page and tracking records in the App.